One thing they emphasized when I bought the car is they have a no-questions-asked 3-day return policy, and a 7-day exchange policy. I doubted they get much action on that, but I was ready to test it.
And then when I found the Corolla inventory, there was a pop-up which said there was a $4500 discount on the Corollas. The prices on the web site were now about the same as for the Yaris.
So when I got to work, and it was reasonable to send a text, I sent one to Celine, my sales rep, telling her I wanted to do the swap, and could she please have Lee (her manager) and Ali (Finance Guy) let me know the pricing.
She replied that Lee was not in till noon. Fine.
At 3 she texted that the swap was all ready, and asked if I could come in right away. Yup, I could do that, nothing pressing at work. I had to stop off at home and drop off the music stand and get the second set of keys from the kitchen drawer. Also good I went home because the exercycle was in a box in front of the apartment.
Got there a little after 3:30 on account of long red lights and missing the entrance because people were parked in the red zones either side. It's a long pair of U-turns to recover.
So, Celine asked if I would like to pick one out, I showed her the two VIN numbers on the site which were in the color I wanted. She found the second one, and we drove to the gas station where she filled it up, then to the detailing center, where she dropped it off. Then back to the showroom, where she punched in the new info. Ali came by to tell me it would be a bit of a wait, but then Rebecca found me and went over the prices to get the nav system and backup camera I wanted, and the remote trunk release. Another lovely friendly person. The prices were about the same as doing it elsewhere, but the fact that they had that nav system in stock told me they would probably do a better job.
Finally Celine got the call to take me upstairs to Ali's office. I still had not been told how much I was going to owe on the exchange.
As Ali handed me form after form to sign, it became clear that not only didn't I owe them anything, they owed me. The Corolla comes with ding coverage which is not available on the Yaris, so that's a $500 value right there. All said and done, they will be sending me a check for $100.
Celine got tied up with a customer, so it was a 15-minute wait to get the car to the main parking area, and she needed to get the Yaris' keys because I had left the iPod and my water bottle in there (on purpose - didn't want to carry them around in the office). And then she needed to get the Corolla book package. That gave me time to plug in the iPod and discover there was a covered slot for it. The stock radio shows the playlists and albums and such, it just doesn't show the album art. Nice unit for a standard feature. Also paired the phone to its bluetooth.
Finally got out of there at about 5:40, and back to work at 6:05. Just as Boss was leaving, so at least he saw I got back.
I don't love the Corolla's ride, but it is far better than the Yaris, and I do love the trunk space and the much more comfortable seats. The Yaris seats are black with navy trim, and it was 93° when I drove there, the aircon was not keeping up. Corolla has a beige interior, much brighter/cooler. There are a couple of WTFs in the 2013 - they made the storage console between the front seats smaller, and 1-ply instead of 2-, and took away the power outlet which was in there. And the rear passenger head rests are too tall, I will be removing them. I also need to get blind spot mirrors, but they never had those.
Enough already. Bottom line is Toyota of Sunnyvale not only lived up to their no-questions-asked return/exchange policy, they did it in a friendly, professional way with total "please the customer" attitude. I have scattered glowing reviews across the Interwebs, and will be sending Lee and Celine a Lovely Parting Gift™.
Went to BASFA after writing the review, and retold the short version of my story there. I was unaware that johnnyeponymous was unaware I played baritone horn. mentioned on FB and will repeat here that it was great to see johno and his lovely and talented Chris there - they have had some nasty medical surprises in the last few weeks, which have all apparently been resolved in a good way.
Boss approved my PTO for June to join up with my oldest and youngest sisters in Poulsbo. Oldest is coming from Israel. Booked flights this morning from work, spent some time after BASFA to book the rental car and lodgings. Younger sister's birthday is the 19th, older's is the 22nd, and I would have stayed for that, but it's Saturday and she's extremely Orthodox, so she'll be spending that at Temple and with people who share her superstitions.
Plans for tomorrow: